Refund Policy
Cancelling your Subscription
Refund within 14 days
You have the right to cancel at any time from the moment you place your order online, up to 14 days from the day you receive your goods. This is referred to as a ‘cooling-off period’.
You need to notify Kondor Kidz that you wish to cancel your order within this time period by emailing us at info@kondorkidz.co.uk.
You will receive a full refund of your first monthly payment. There are delivery fees when returning a your set, which contribute to the cost of the courier. See below for more details. This does not affect your consumer rights
Cancelling after 14 days
If you are wanting to cancel your membership and returning goods, to be eligible for the cancellation process, you must have had your subscription for a minimum of 3 months a cancellation. To cancel login to Kondor Kidz and go onto your account and cancel your subscription from there.
Kondor Kidz will cancel your monthly payments once the set has been returned to our warehouse, and refund any surplus payments that may have occurred whilst the clubs were in transit.
In the event of a cancellation request, if the golf sets are not returned, the subscription will remain active, and standard monthly charges will continue to apply until the cancellation process is fully completed. This includes the return of all goods and the payment of any outstanding fees.
Please note, canceling your direct debit without completing the required cancellation process does not absolve you of responsibility for the subscription. You will remain liable for all monthly payments until the golf set is returned and the cancellation is finalized.
Returning Faulty Goods
If you receive goods that are faulty and don’t do what they’re supposed to, or don’t match the description given, you have the same rights under the Consumer Rights Act as you have when buying face to face.
In this case, we need to be contacted within 14 days from the delivery date. Drop us an email on info@kondorkidz.co.uk.
Please do not attempt repairs yourself without contacting us beforehand.